Featured module · one of 1000+ available
Omnichannel Communication

All your channels in a single inbox, integrated with your operation

Email, WhatsApp, Instagram, web chat, TikTok, and more — centralized with history, assignment, and tracking.

Your team shouldn't jump between 5 apps to respond to a client. Centralize WhatsApp, email, Instagram, web chat and more in a single inbox, with CRM context and full traceability, so no conversation goes unanswered.

30-min assessment, no commitment.

Cómo funciona

Tres pasos para comenzar

1

Connect your channels

Integrate WhatsApp, email, Instagram, web chat, TikTok, and more into a unified inbox.

2

Assign and organize

Define teams, assignment rules, and priorities. Each conversation has an owner.

3

Respond with context

Complete client history, CRM data, and tools to respond quickly from a single place.

Características

Lo que incluye

Unified multichannel inbox

All conversations from all your channels arrive in one place. Your team doesn't need to open multiple apps to serve clients.

  • WhatsApp, email, Instagram DM, web chat, TikTok
  • Complete history per contact regardless of channel
  • Respond from the same interface, without switching platforms

System integration (CRM / ERP)

Each conversation is connected to the contact in your system. Sales, support, and operations see the same client with the same context.

  • Automatic linking with contacts and opportunities
  • Create tickets, quotes, or tasks from the conversation
  • The sales team sees the complete history when following up

Smart assignment and SLA

No more unanswered messages or clients bouncing between agents. Define clear assignment rules and response times.

  • Assignment by team, product, channel, or workload
  • SLA and alerts for first response times
  • Automatic escalation if not addressed on time

Reports and operational visibility

Measure response times, channel volume, agent performance, and customer satisfaction.

  • Real-time dashboard of active conversations
  • Metrics by channel, team, and agent
  • Identification of bottlenecks and improvement opportunities

Channels and use cases

WhatsApp Business

You handle every WhatsApp from one place and stop depending on a salesperson's phone.

Email

Support and sales emails stop getting lost in personal inboxes and always have an owner.

Instagram DM

You reply to DMs on time without jumping in and out of the app, so the client who already wrote doesn't go cold.

Web chat (widget)

You answer the visitor while they're still on your site, right when they have buying intent.

TikTok

You handle TikTok messages and comments alongside everything else, so none get left hanging.

Technical support

Each ticket reaches the right person with its response time, with no clients bouncing between agents.

Consultative sales

You follow up with every prospect no matter which channel they wrote from, and none goes unanswered.

Post-sale

You keep the relationship after the sale with follow-up that's on the record, not in someone's memory.

FAQ

Frequently Asked Questions

Yes: WhatsApp, email, Instagram, web chat, TikTok, Telegram, Facebook Messenger, and more, depending on availability. The goal is for your team to stop jumping between apps to serve a single client.

It connects: each conversation is tied to the contact and you can link it to opportunities, tickets, or tasks within the system. That way sales, support, and operations see the same client with the same context.

Yes. You define assignment rules by channel, query type, product, or team, so each conversation has a clear owner and nothing ends up 'everyone's and no one's.'

You configure SLA alerts and automatic escalation: if someone doesn't respond in time, the system flags it or passes it to another person. You stop finding out too late that a client was left unanswered.

No. It gives them one tool to serve better, faster, and with all the context at hand. Your people do more; it doesn't replace them.

No. The usual path is to start with your highest-volume channel, see it work, and connect the rest little by little. You move at your own pace and with our support in Spanish.

Ready to centralize your communication?

Connect your channels, organize your team, and improve response times from day one.

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